Questions About an Existing Order

Please include your order number and the email address used during checkout. This helps our customer support team quickly locate your order and provide more accurate assistance.

Damaged, Defective, Incomplete, or Incorrect Orders

If your kitchen product arrives damaged, defective, incomplete, incorrect, or different from the product description, please contact us promptly.

Please include:

• Your order number.
• A clear description of the issue.
• Photos or videos showing the product and problem when necessary.

After review and confirmation, our customer support team will provide the appropriate replacement, refund, reshipment, or return solution based on the situation.

Before Returning an Item

Please contact our customer support team before sending any merchandise back.

Do not send returns directly to our registered business address. Once a return request has been reviewed and approved, our customer support team will provide the correct return instructions and return destination.

Response Time

We aim to respond to customer inquiries within 1-2 business days. Requests involving shipping carriers, payment providers, fulfillment partners, product verification, or return processing may require additional review time.